Because this is a digital download, we do not offer refunds just because you changed your mind after the files have been delivered. We will refund or replace a file in the cases below.
When we will refund or replace
If, within 14 days of purchase, a workbook will not open, or a formula or feature described on the product page does not work, in current Microsoft Excel or in Google Sheets after you follow the included instructions, email hello@tractrow.com with the order email, the workbook name, and the tab and cell if you can. We will send a corrected file or refund the purchase, at our choice, after we have looked at the problem.
Lemon Squeezy
Lemon Squeezy is the merchant of record. It lets sellers set their own refund policy, and it also reserves the right to issue a refund within 60 days of purchase, at its discretion, including to help prevent chargebacks. A chargeback may also result in a $15 dispute fee deducted from the seller, under Lemon Squeezy’s refund and chargeback policy.
How to ask
Write to hello@tractrow.com. Please do not open a card chargeback before you have emailed us; we will answer a genuine file problem.